👋 Hello, I’m Paul!
I’m a product designer who thrives on tackling challenges with creativity, turning problems into design triumphs faster than you can say “fore!” 🏌️
When I’m not busy with that, I can be caught on the golf course or at the gym, trying to work off the calories from my weekly Taco Tuesday splurge.
Work experience
ebay - Badges & Signals on cart + Checkout
eBay, one of the world's largest online marketplaces, sought to enhance its user experience by implementing badges and signals strategically across its platform. My goal was to provide users with valuable information on cart and checkout at a glance, increasing confidence in purchasing decisions and ultimately driving conversion rates.
ebay - discounts on cart
As part of the eBay Payments and Protections team, my goal was to enhance the user experience by integrating transparent discount information directly in the cart. This provided users with clear insights on available discounts and how to apply them, ultimately boosting their confidence in purchasing decisions. The improvements aimed to increase conversion rates, reduce cart abandonment, elevate customer satisfaction, and drive higher average order values.
skisync
This comprehensive case study provides a detailed overview of SkiSync's redesign journey, highlighting the key phases and activities that contributed to its success. It showcases SkiSync's commitment to delivering exceptional experiences for group travelers and serves as a testament to the power of thoughtful design in transforming the customer journey.
🚧 apptoto 🚧
As a UX/UI Design intern at Apptoto, I contributed to enhancing the customer-facing app for Apptoto's automated appointment reminders, which allows customers to manage their calendars for their clients. My work focused on reducing no-shows, streamlining scheduling, boosting client satisfaction, and driving revenue growth.
notable Projects
Charles Schwab redesign
I conducted a case study to understand general investing experience with the goal of enhancing the usability of the Charles Schwab app, creating one central portal to manage all finances including savings, real estate, credit cards, and investments in stock, bonds, crypto and other options.
FireLens
Redesigned an app for AR goggles to improve the training practices of firefighters. Conducted primary and secondary research, led brainstorming sessions, created an interactive framework, created high-fidelity prototypes and performed multiple usability analysis tests.
GreenLife
Strategized end-to-end product features. Created user research, personas, task flows, branding, wireframes, prototypes, usability testing, identified and resolved pain points, completed a competitor analysis.